Faq
Frequently Asked Questions (FAQ)
Have a question? Find quick answers below. If you don't see what you're looking for, contact us at +923000218988 or through our contact us page.
Products & Quality
What types of instruments does KT Surgico sell?
KT Surgico offers over 1,100 surgical, dental, and orthopedic instruments, including surgical instruments (forceps, scissors, needle holders, clamps, retractors, ENT tools, micro surgery kits), dental instruments (extraction forceps, scalers, root elevators, orthodontic tools, hollowware, implant instruments), orthopedic instruments (retractor sets, orthopedic screws, intramedullary nail sets, eye instrument sets), and laparoscopic instruments.
Are your instruments made from genuine German stainless steel?
Yes. All KT Surgico instruments are manufactured from high-grade German stainless steel, ensuring superior durability, corrosion resistance, and full compatibility with standard autoclave sterilization cycles.
Are your instruments CE marked or FDA registered?
KT Surgico manufactures instruments for international export. Buyers are responsible for ensuring imported instruments comply with medical device regulations applicable in their country, including FDA regulations in the USA or CE marking requirements in the EU. Contact us for documentation support specific to your requirements.
Do you offer custom or special-order instruments?
Yes. We manufacture custom instrument sets for hospitals, medical schools, and procurement agencies. Contact our team with your specifications and required quantities for a custom quote and estimated production timeline.
Ordering & Payment
How do I place a wholesale order?
Register for a wholesale account directly on ktsurgico.us to access wholesale pricing, or contact us via phone/WhatsApp at +923000218988 to discuss your requirements, pricing, and minimum order quantities.
What payment methods do you accept?
We accept secure online payment through our website checkout. For wholesale and bulk orders, contact us directly to discuss payment options including bank transfer.
Is it safe to pay on your website?
Yes. ktsurgico.us uses SSL encryption and processes payments through secure, PCI-DSS-compliant gateways. We do not store your credit card information on our servers.
Shipping & Delivery
Do you ship internationally?
Yes. KT Surgico ships worldwide, including to the United States, United Kingdom, European Union, Middle East, Australia, Canada, and many other countries — exporting globally since 1986.
How long does shipping take?
Orders are processed within 2-5 business days. Estimated delivery: 7-14 business days (USA), 8-16 business days (UK), 10-18 business days (Europe), 7-12 business days (Middle East). Times may vary due to customs clearance.
Is free shipping available?
Yes. KT Surgico offers free standard shipping on all eligible orders over $200 USD. Check individual product pages or your cart for eligibility.
Can I track my order?
Yes. Once dispatched, you'll receive a tracking number via email to monitor your shipment in real time via the carrier's portal.
Returns & Exchanges
What is your return policy?
We accept returns on unused, unsterilized instruments in original packaging within 30 days of delivery.
What if I receive a damaged or wrong item?
Contact us within 7 days of receiving your order with photos and your order number. We'll arrange a free replacement or full refund, including shipping costs.
Can I exchange an instrument for a different size?
Yes, within 30 days of delivery, subject to stock availability, provided the item is unused and unsterilized.
About KT Surgico
How long has KT Surgico been in business?
Founded in 1986, KT Surgico has over 38 years of experience manufacturing and exporting premium surgical, dental, and orthopedic instruments worldwide.
Where is KT Surgico located?
KT Surgico is based in Pakistan, one of the world's leading hubs for precision surgical instrument manufacturing and export, serving customers globally.
Do you participate in medical exhibitions?
Yes. KT Surgico regularly participates in international medical exhibitions and trade fairs.
How can I contact KT Surgico?
Reach us by phone/WhatsApp at +923000218988, through our page, or via Facebook, Instagram, LinkedIn, and Twitter.