Shipping Policy

Last Updated: 2026

KT Surgico ships high-quality surgical, dental, and orthopedic instruments to customers and distributors worldwide. We are committed to delivering your order safely, securely, and as quickly as possible. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 2-5 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next available business day. For large wholesale orders, custom instrument sets, or high-volume institutional orders, processing time may be longer. Please contact us for a specific timeline.

2. Shipping Destinations

KT Surgico ships internationally to all major global markets, including:

United States of America
United Kingdom
European Union (Germany, France, Italy, Spain, Netherlands, and more)
Middle East (UAE, Saudi Arabia, Qatar, Kuwait, and more)
Australia and New Zealand
Canada
Asia and Southeast Asia
Africa and other international regions

If your country is not listed, please contact us directly to confirm shipping availability to your location.

3. Estimated Delivery Timeframes

Delivery times are estimates and begin after your order has been dispatched from our facility. Actual delivery tim

Delivery times are estimates and begin after your order has been dispatched from our facility. Actual delivery times may vary depending on customs clearance, local postal service performance, and other external factors.

United States: 7 – 14 business days

United Kingdom: 8 – 16 business days

European Union: 10 – 18 business days

Middle East: 7 – 12 business days

Australia / New Zealand: 10 – 18 business days

Canada: 10 – 16 business days

Other International Regions: 14 – 25 business days

4. Free Shipping

KT Surgico offers free standard shipping on all eligible orders over $200 USD. This offer applies where listed on individual product pages or at checkout. Free shipping is available on standard shipping methods and may not apply to express or priority shipping options.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. You can also check your order status by logging into your account on ktsurgico.us or by contacting our team directly.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and clearance fees depending on the destination country's regulations. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. KT Surgico is not responsible for delays caused by customs processing. We recommend checking your country's import regulations before placing an order.

7. Packaging & Safety

All surgical and medical instruments are carefully packaged to prevent damage during transit. Instruments are individually wrapped or secured and placed in protective packaging appropriate for international shipping. We take full care to ensure your instruments arrive in perfect condition.

8. Shipping Delays

While we make every effort to ensure timely delivery, KT Surgico is not responsible for delays caused by factors outside our control, including customs inspections, natural disasters, airline disruptions, postal service delays, or force majeure events. If your order is significantly delayed beyond the estimated timeframe, please contact us and we will do our best to assist you.

9. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We will work with the carrier to investigate and will arrange a replacement or refund as appropriate.

10. Contact Us

Phone / WhatsApp: +923000218988

Website: ktsurgico.us