Return & Refund Policy
At KT Surgico, we stand behind the quality of every surgical, dental, and orthopedic instrument we manufacture. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
Items may be returned within 30 days of the delivery date, provided they meet the following conditions:
- The item is unused, unsterilized, and in its original packaging
- The item is in the same condition as when it was received
- Proof of purchase (order number or receipt) is provided
For hygiene and safety reasons, surgical, dental, and orthopedic instruments that have been used, sterilized, or altered cannot be accepted for return under any circumstances
2. Non-Returnable Items
The following items are not eligible for return:
- Used or sterilized instruments
- Custom-made or special-order instruments
- Items damaged due to misuse, improper storage, or accident
- Final sale, clearance, or discounted items marked as non-returnable
- Items returned after the 30-day return window
3. How to Initiate a Return
To start a return, contact our team within 30 days of receiving your order:
Phone / WhatsApp: +923000218988
Contact Page: ktsurgico.us/contact-us
Please provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our customer service team will review your request and respond within 2-3 business days with return authorization and instructions.
Do not ship items back without receiving written return authorization from KT Surgico. Unauthorized returns will not be processed.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3-5 business days. If approved, your refund will be processed within 7-10 business days and credited to your original payment method. Please note that your bank or payment provider may require additional time to post the credit to your account.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect dental/surgical instrument, please contact us within 7 days of delivery. Provide your order number and clear photos of the damaged or defective item. KT Surgico will arrange a free replacement or issue a full refund, including shipping costs, at no additional charge to you.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, a manufacturing defect, or an incorrect item was sent. We strongly recommend using a trackable shipping method for returns, as KT Surgico is not responsible for items lost or damaged during return transit.
7. Contact Us
Phone / WhatsApp: +923000218988
Website: ktsurgico.us
7. Frequently Asked Questions
How long do I have to return an instrument?
You have 30 days from the delivery date to initiate a return.
Can I return used or sterilized instruments?
No, for hygiene and safety reasons, used or sterilized surgical/dental instruments cannot be returned.
How long does a refund take?
Refunds are processed within 7-10 business days after approval, credited to your original payment method.